Success Stories

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Our solutions contribute to the success of our clients

Being able to do business online 24/7 is a key success factor for any wholesale business. We provide trusted tools that have helped hundreds of businesses achieve great things. These are a few of their stories.

Smith Optics"We were looking for the best B2B e-commerce platform available and a vendor with a history of helping clients build their brand within the specialty retail community. Life is good runs SAP, so we also wanted a B2B partner with a proven ability to integrate with SAP. CenterStone has seamlessly integrated their iVendix B2B e-commerce solution with SAP for many clients," stated Bert Jacobs, CEO of Life is good. "In order to continue to provide a superior level of customer service, we felt that Life is good needed a proven solution that would be quickly adopted by users, and CenterStone’s iVendix solution has that track record," continued Jacobs.

“In our mind, a proven solution is one that retailers will quickly adopt, and in outdoor recreation and sporting goods CenterStone has rapidly become the industry standard. With many thousands of specialty retailers already using their Web-based application, we are confident that Orvis dealers will also be quick to embrace CenterStone’s iVendix solution. Because this new solution is internet-enabled, and available 24/7, our dealers will be able to spend more time during the day on their shop floors with their customers and still be able to conduct business with Orvis after normal, retail business hours. Having the best products has always been an important tradition at Orvis, but being easy to do business with, will also help Orvis continue to set its brand apart, and it will contribute to the ongoing success of our specialty dealers. With this new sales order management solution, Orvis expects to take a leadership role by setting a new standard for customer service in the fishing industry. We are hoping that our new B2B solution will also limit the exchange of paper documents with our dealers and sales reps. An on-line B2B solution will allow Orvis to conduct business in a paperless manner by reducing the need for faxes, worksheets and catalogs, and it reinforces Orvis’ commitment to environmental sustainability."

- Jim LePage
Vice President of Rod and Tackle 
The Orvis Company

 

"I want take a moment to say thank you, no, THANK YOU!, for the great job you and your team have done for us during this very long integration.  You’ve been patient, forward thinking, helpful and often gone way beyond the call of duty to help us be a success.  Your efforts have not gone without notice nor mention here at Patagonia, either."

Drew Story - Patagonia

"Customer service has always been a top priority for Patagonia. We interact with hundreds of specialty retailers in Europe every day, and could clearly see the need to offer them the ability to conduct business in a convenient and seamless way. Therefore, Patagonia Europe was looking for a reliable, multilingual, and multi-currency business-to-business (B2B) solution. With years of experience in our industry, iVendix was a natural answer. With iVendix, our dealers will be able to manage their orders 24/7 and access our inventory in real time. This should allow Patagonia Europe to increase its in-season sales, and customer service staff to provide more pro-active service. From an environmental point of view, we are also hoping that the B2B platform will limit the exchange of paper documents with our dealers. Having the best products and causing the least amount of harm to the environment has long been the ethos of Patagonia; we are now working to contribute further to the success of our specialty retailers with the iVendix B2B ordering tool."

- Nate Smith
Vice President of International
Patagonia Europe

 

"One of the pillars of our enterprise is 'service the customer.'  We recently selected CenterStone Technologies to help improve the timeliness of order fulfilment as our fast-growing distribution operation continues to expand. We are already seeing that CenterStone is making it easier for our customers to do business with us. Because of Under Armour''s rapid growth, the company is upgrading and expanding its current technology infrastructure, which includes SAP enterprise software. CenterStone has a proven history of being able to integrate their solution with SAP, which was an important factor in our selection of their platform."
- Joseph ("Jody") D. Giles
CIO
Under Armour.

 

Publicly traded manufacturer of apparel, footwear and accessories
with annual revenues in excess of $500 million.
In second year using iVendix:

  • More than 105,000 logins
  • Processed more than 43,000 orders
  • Wholesale value of non-EDI orders exceeded $58,000,000
  • Corporate goal to drive down fax, phone and email orders was achieved
  • After 24 months, more than 40% of non-EDI orders were from B2B
  • Combination of increased sales and lower cost of processing orders had a positive impact to company greater than $3,000,000.
     

Smart Wool

 

CenterStone lets me pull the trigger while the customer is standing there. I don't have to call, be put on hold or leave a message and wait to hear back from a supplier, which can be a two-day process. Having access to CenterStone's application saves me up to three steps. As a result, I have increased my spending by as much as $5,000 to $8,000 with suppliers who offer CenterStone because it is so much easier to work with them. I have the whole catalog in front of me, which makes preseason ordering easier. I also receive an e-mail order confirmation the same day I place my order. I can see it, order it and have it in the next day or two."

 

- Chris "Oz" Ozmundson , Owner, Flatiron Sports, Crested Butte, Colorado

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Moosejaw utilizes the services provided by CenterStone Technologies every day. In fact, the application is an intrinsic part of the Moosejaw culture.

 

Because they have a lucrative online presence, they need immediate access to inventory availability in order to know if they can fulfill a web order. They also need to quickly enter and submit orders accurately to CenterStone's clients. The CST system enables these activities for Moosejaw.

They have increased their sales volume significantly with all of the suppliers that use CST technology.

— Jeffrey Wolfe , Moosejaw Mountaineering