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"We were introduced
to CenterStone's online sales order management application
about four years ago. It has made ordering from
suppliers who use the system much easier and has increased
sales at my store. We are a destination resort, so
it is really important for me to be able to place a special
order when my customer is in the store, and know that I can
have it while they are still here on vacation.
CenterStone
lets me pull the trigger while the customer is standing there.
I don't have to call, be put on hold or leave a message
and wait to hear back from a supplier, which can be a two-day
process. Having access to CenterStone's application
saves me up to three steps. As a result, I
have increased my spending by as much as $5,000 to $8,000
with suppliers who offer CenterStone because it is so
much easier to work with them. I have the whole catalog
in front of me, which makes preseason ordering easier. I
also receive an e-mail order confirmation the same day I
place my order. I can see it, order it and have
it in the next day or two."
—Chris "Oz" Ozmundson , Owner, Flatiron Sports, Crested
Butte, Colorado |
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"After evaluating
the cost involved to build an online order management system
in-house, and the timeliness with which CenterStone could
have us up and running, it was clear that CenterStone’s
software would give us the best return on investment.
The software will significantly streamline our order management process and save
us money, while we remain focused on our core business."
—Richard Hays, Vice President of Information Services, The North Face |
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Alison Smith, Director
of Operations for Marmot Mountain (now owned by K2) explains
that Marmot receives orders via The Buyer's Page from
numerous single-door specialty retailers. "The Buyer's
Page has has automated the order entry process, which
allows our Dealer Service Department to focus on helping
our customers grow their businesses."
For both parties, the paper trail is eliminated, accuracy is improved and time
and money are saved, all while giving improved visibility into the retailer's
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Moosejaw utilizes
the services provided by CenterStone Technologies every
day. In fact, the application is an intrinsic part of
the Moosejaw culture.
Because they have a lucrative online
presence, they need immediate access to inventory availability
in order to know if they can fulfill a web order. They
also need to quickly enter and submit orders accurately
to CenterStone's clients. The CST system enables these
activities for Moosejaw.
They have increased their sales
volume significantly with all of the suppliers that use
CST technology.
—Jeffrey Wolfe , Moosejaw Mountaineering |
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Since 1902 the Buck family has been proud of the service that it provides to the specialty retail community. To continue this tradition of superior customer service in today's business environment, Buck Knives needs a reliable B2B ordering tool. In our mind, a proven solution is one that retailers will quickly adopt, and in outdoor recreation and sporting goods CenterStone has rapidly become the industry standard. With many thousands of specialty retailers already using their Web-based application, we are confident that Buck dealers will also be quick to embrace CenterStone's iVendix solution. And because this new solution is internet-enabled, and available 24/7, our dealers will be able to spend more time during the day on their shop floors with their customers and still be able to conduct business with Buck Knives after normal, retail business hours. We want our dealers to see product availability and be able to place orders 24/7. Having the best products has always been an important tradition of the Buck family, but being easy to do business with, will also help Buck Knives continue to set its brand apart, and it will contribute to the ongoing success of our specialty dealers. With this new sales order management solution, Buck Knives expects to take a leadership role by setting a new standard for customer service in the hunting and fishing industries.
— David Visnack, Vice President of Marketing for Buck Knives
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