CenterStone Technologies | The Evolution of Sales Order Management

One of the pillars of our enterprise is "service the customer". We recently selected CenterStone Technologies to help improve the timeliness of order fulfilment as our fast-growing distribution operation continues to expand. We are already seeing that CenterStone is making it easier for our customers to do business with us. Because of Under Armour''s rapid growth, the company is upgrading and expanding its current technology infrastructure, which includes SAP enterprise software. CenterStone has a proven history of being able to integrate their solution with SAP, which was an important factor in our selection of their platform.

— Joseph ("Jody") D. Giles, CIO of Under Armour.

Since 1902 the Buck family has been proud of the service that it provides to the specialty retail community. To continue this tradition of superior customer service in today's business environment, Buck Knives needs a reliable B2B ordering tool. In our mind, a proven solution is one that retailers will quickly adopt, and in outdoor recreation and sporting goods CenterStone has rapidly become the industry standard. With many thousands of specialty retailers already using their Web-based application, we are confident that Buck dealers will also be quick to embrace CenterStone's iVendix solution. And because this new solution is internet-enabled, and available 24/7, our dealers will be able to spend more time during the day on their shop floors with their customers and still be able to conduct business with Buck Knives after normal, retail business hours. We want our dealers to see product availability and be able to place orders 24/7. Having the best products has always been an important tradition of the Buck family, but being easy to do business with, will also help Buck Knives continue to set its brand apart, and it will contribute to the ongoing success of our specialty dealers. With this new sales order management solution, Buck Knives expects to take a leadership role by setting a new standard for customer service in the hunting and fishing industries.

— David Visnack, Vice President of Marketing for Buck Knives

"Because every fashion, brand and price alternative is available 24/7, everyone involved in getting an item to a customer must respond. Those that take advantage of the new window of opportunity are the ones that will win. Competition will be fierce, and speed and flexibility will be everything. Everyone involved in getting and item to a customer must know the best way to proceed every step of the way and they must know which suppliers are doing things right, and doing it right now. As prices continue to fall, cost control will become even more important and inventory strategies will have to be revamped."

— Hap Klopp, The North Face Founder
Outdoor Business, February 2004

"Because both Marmot and Arc’Teryx offer The Buyer’s Page, I have increased my purchases with each brand by more than 30%."

— Tim Harris, Hermit's Hut

"As a smaller outdoor retail shop owner so much of my time is saved by ordering with the vendors that are active on CenterStone. More importantly, when a customer is at the counter asking if a size or item is available, it is so valuable to quickly check online. When we call the vendors not on CenterStone we either get voice mail or extended hold times. I push/sale products on customers that I know are available through CenterStone."

— Brady Moore, Stillwater Summit Company